Corporate Communications Unit

Maintain and strengthen the Ministry's corporate image through a
strategic communication and public relations approach.

• Manage the planning and implementation of promotions and publicity through a comprehensive communication strategy.
  
  
• Disseminate information about the Ministry's programs/initiatives to target groups through strategic methods and mediums.
  
  
• Maintain good relations and corporate image of the Ministry with the public and the media.
  
  
• Ensure customer complaints/suggestions regarding Ministry services are coordinated and dealt with effectively.

• Marketing the Ministry's program/initiative information through announcements on various appropriate communication platforms.
  
  
• Manage the corporate communications and relations program through media monitoring/daily issues, preparation of communication plans and coordination of Treasury visit programs.
  
  
• Media management and coordinating the announcement of the Ministry's programs/activities.
  
  
• Public complaint management and customer service through the Complaint Management Standing Committee Meeting (JKTPA), Customer Satisfaction Survey and Client’s Charter Coordination.

• Ensure that every client complaint received is given an initial response/acknowledgment of receipt within three (3) working days from the date the complaint is received.
  
  
• Coordinating the content of announcements and monitoring queries/complaints on social media everyday.